Creating a Service Limit Increase Request

Create a support request for an increase of service limits using Support Management.

Note

Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.

1. Open the Help menu () and then click Create a Support request.
  
  You can also click the Support button () and then click Create Support Request.
  
  If you're already on the Support Center page, then click Request Help on that page.
2. If you're directed to the Support Chat panel, then provide the following information.
  
  Enter a brief description of your issue.
  
  Relevant information is displayed. You might be able to resolve the issue at this point.
  
  Live agent and support request options are available for all but Free Tier customers.
  
  If you need more help, click Support request.
  You're prompted to choose a type of ticket.
  
  Select Limit Increase.
  The Support Options panel opens with the Limit Increase tab selected.
3. Select the service category and resource for the limit increase.
  Service limits and current usage are displayed.
4. Update the limit value.
5. (Optional) To add another service category and resource, click Additional Request.
6. Enter the reason for your request.
  If your request is urgent or unusual, then provide details here.
7. To display detected details for the support request (technical or billing support), click Show the information we've gathered.
8. Click Create Support Request.
The detail page opens for the submitted request.

My Oracle Support reviews the request and sends a confirmation email to the address provided in the primary contact details. If Oracle requires more information about your request, then a follow-up email is sent to the address provided in the primary contact details.

Use the oci support incident create command and required parameters to create a technical support request:

oci support incident create --problem-type LIMIT --compartment-id <compartment-ocid> --csi <customer-support-identifier> --description <text> --severity <level> --title <text> [OPTIONS]

With line breaks:

oci support incident create \
--problem-type LIMIT \
--compartment-id <compartment-ocid> \
--csi <customer-support-identifier> \
--description <text> \
--severity <level> \
--title <text> \
[OPTIONS]

For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

Run the CreateIncident operation to create a technical support request. Set problemType to LIMIT.

Oracle Cloud Infrastructure Documentation

Creating a Service Limit Increase Request