Creating a Support Request
Create a support request in Support Management.
You can create support requests in the following ways:
- Creating a Technical Support Request
- Creating a Billing Support Request
- Creating a Service Limit Increase Request
Following are basic steps to create a support request of any type.
The detail page opens for the submitted request.
My Oracle Support reviews the request and, if your request is awarded, sends a confirmation email to the address provided in the primary contact details. If Oracle requires more information about your request, then a follow-up email is sent to the address provided in the primary contact details.
Use the oci support incident create command and required parameters to create a support request:
oci support incident create --problem-type <type-of-support-request> --compartment-id <compartment-ocid> --csi <customer-support-identifier> --description <text> --severity <level> --title <text> [OPTIONS]
With line breaks:
oci support incident create \ --problem-type <type-of-support-request> \ --compartment-id <compartment-ocid> \ --csi <customer-support-identifier> \ --description <text> \ --severity <level> \ --title <text> \ [OPTIONS]
For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the CreateIncident operation to create a technical support request.