Service Level Agreements

Service Level Agreements (SLAs) represent Oracle’s commitments to specific aspects of Oracle Cloud Infrastructure services, measured over a calendar month and expressed as monthly uptime percentages or monthly performance rates.

See the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF) for detailed information on our SLAs. If we don't meet a service commitment for an Oracle Cloud Infrastructure service, you can request service credits by contacting your account manager and providing the supporting evidence of the SLA breach within 60 days from when you believe the breach to have occurred. For frequently asked questions on SLAs for Oracle Cloud Infrastructure services, see OCI SLAs.