Oracle Cloud Infrastructure Documentation

Registering New And Reregistering Existing Mobile Devices

Register Oracle Mobile Authenticator (OMA) with a new mobile device if you already have OMA registered on one mobile device and need to register it on a new mobile device. Reregister OMA with an existing mobile device if you started the OMA registration process but the process didn't complete and you're receiving an error when trying to use OMA. In both cases, you must contact an identity domain administrator.

Whether registering a new device (for example, if you lost your phone) or reregistering an existing device, an identity domain administrator must reset your authentication factors. Resetting your authentication factors restarts the enrollment process requiring you to configure the authentication factors again.
Note

Administrators: For information about resetting authentication factors for user accounts, see Resetting Authentication Factors for User Accounts.

Registering a New Device

If you already have OMA registered on one mobile device and need to register it with a new device, you must have your authentication factors reset by an identity domain administrator before registering the new device.

To register OMA with a new mobile device, complete the following steps:

  1. If possible, uninstall OMA from the existing mobile device.
  2. Contact your identity domain administrator and ask to have your authentication factors reset. If you don't know how to contact your administrator, you can find your administrator's contact information in your original Welcome email.
  3. Sign out of the Console.
  4. Access the Console.
  5. Set up the new authentication factors and then follow the instructions to register the new device.

Reregistering an Existing Device

If you already have OMA registered on an existing mobile device but need to reregister it because it's not working, you must have your authentication factors reset by an identity domain administrator before reregistering the device.

To register OMA with an existing mobile device, complete the following steps:

  1. Uninstall OMA from the existing mobile device.
  2. Contact your identity domain administrator and ask to have your authentication factors reset. If you don't know how to contact your administrator, you can find your administrator's contact information in your original Welcome email.
  3. Sign out of the Console.
  4. Access the Console.
  5. Set up the new authentication factors and then follow the instructions to reregister the device.