Oracle Cloud Infrastructure Documentation

Scheduling a Custom Patch Deployment Using MOS

Learn how to schedule a custom patch deployment using MOS.

Note

When custom patch deployment is scheduled using MOS, scheduling conflicts are not verified, which may result in patch failure. Once the RFC scheduled in MOS is set to Open - Ready for Execution, you do not have the option to cancel the RFC, nor do you have the ability to choose multiple patches using the Select Patch(es) button. We therefore recommend using the RFC scheduling feature in Oracle Automated CEMLI Execution, as explained in Scheduling a Custom Patch Deployment Using Packager.

To schedule a custom patch deployment using MOS:

  1. Sign in to MOS: 
    http://support.oracle.com
  2. From the navigation bar, select Managed Cloud, then select Requests.

    The Managed Cloud: Requests - Changes page opens.

  3. In the Planned Changes area, click Create RFC. The Create Change Request: Overview page opens.
  4. Enter the following information in the Change Overview area:

    • Support Identifier: Select the appropriate SI from the list.

    • Target: Select the target environment on which this patch should be deployed.

    • RFC Type: Select CEMLI Patch to deploy your custom patch. (Note that the CEMLI option is for manual deployments only.)

    • Summary: Optionally enter a summary of this patch.

    • Description: Optionally enter a description for this patch.

    • Special Instructions: Add any special instructions here, limited to 500 characters. For example, all CEMLI patches are applied in Hotpatch mode. If you require services to be restarted following patch application, include the relevant instructions here.

  5. Review the Contact Information area, and optionally add alternate contacts for the custom patch.
  6. Click Next.

    The Create Change Request: Severity page opens.

  7. Select the severity level for your change.
  8. Click Next.

    The Create Change Request: Details page opens.

  9. In the Change Details area, enter the required information in the Related Service Request, Non-Prod RFC number, and Estimated Time to Apply Change fields.
  10. In the File Attachment area, click Attach to select any CEMLI and additional files to be included with the change request.
  11. Review all details, then click Submit.

    The Requests home page opens, with the new RFC listed in the Planned Changes area. The RFC status is set automatically to Ready for Scheduling.

    Unlike manually applied patches, which require an action plan, you can schedule the RFC immediately.

  12. Click the RFC number in the Planned Changes area.

    The Activity History page opens.

  13. Click Schedule and Approve.

    The Schedule & Approve page opens, displaying a date and time that incorporates the deployment lead time. Check the availability of the time and date slot displayed.

    Note

    To schedule RFCs in Packager, you must have the MOS Authorized Approver privilege for the Oracle E-Business Suite environment where the CEMLI patch will be deployed. Otherwise, request that a MOS authorized approver for your organization schedules the RFC through Oracle Automated CEMLI Execution.

    The custom patch is deployed at the time and date selected. The RFC is updated with run details following deployment.