Viewing Change Request Details

View details about a change request.

Location: On the Changes List view () at Customer and Service Level. For information on how to access the Changes List view. Reports with closed change requests are available for individual environments. Change request details can be accessed by clicking any record in the table view of widgets on the Changes Dashboard view or by clicking the corresponding color-coded event in either the Calendar Monthly View or List View tabs.

By default, the Changes List view provides data for the current month, allowing you to determine whether any change requests were in progress at the time when a degradation in the performance of your transactions occurred. To see data for a different period of time, use the page time selector in the upper right corner, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type. Each record in the table on the Changes List view displays the following information:

• The change request description, including:

  • RFC Number: Specifies the change request number listed in My Oracle Support.

  • Summary: Provides a very brief description of the change request entered in My Oracle Support.

• The change request status and sub status

• The environment the change request is associated with

• The start and end date and time the change request is scheduled for

• The duration

• The date and time when the change request was created

• The date and time when the change request was last updated

• The severity level: 1-Critical, 2-Significant, 3-Standard, and 4-Minimal

To see the full change request summary, click any row in the table, which will open the View RFC page on the My Oracle Support portal.