Troubleshooting Pulse
Use troubleshooting information to identify and address common issues that can occur while working with Pulse.
General Error Messages
Use troubleshooting information to address general error messages in Pulse.
| Error Message | Possible Cause |
|---|---|
| An unexpected error occurred during the login process. Please check back later or contact Oracle Support. |
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| An unexpected error occurred while submitting new host access requests. | An issue occurred when retrieving your user information. |
| Unable to retrieve requested data |
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| ERROR |
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| No data found |
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| No activity during selected month | No activities are created that count towards CSU charges. |
| Oracle Cloud Service Units enable a flexible way to consume optional services for your environment. Please contact your service delivery manager to learn more. | No CSU activity has been registered for any of your Oracle Public Cloud services. |
Host Access Error Messages
Use troubleshooting information to identify and address host access issues that can occur while working with Pulse.
| Error Message | Action |
|---|---|
| ORA-06505:PL/SQL: Could not find program unit being called |
Clear the browser cache and start a new session. You can also use Incognito mode or try using a different browser |
| First Name and Last Name can not be the same |
If you get this message when using the reset password feature, verify and ensure that the First Name and Last Name are not the same in the MOS user profile |
| First Name or Last Name or Known as of User contain unsupported special characters |
If you get this message when using the reset password feature, verify and ensure that the First Name and Last Name do not contain any special characters in the MOS user profile. |
| User does not have any hosts |
If you get this message when using the reset password feature, verify if you have access to one or more hosts already. The reset password feature returns an error by design if there are no accounts provisioned yet (Linux and/or Windows). |
| Requester User(Email) is invalid |
If you get this message when using the reset password feature, verify that the Service Delivery Manager (SDM) email address is correct and that the SDM is active in the internal CMP system. The reset password feature returns an error by design if the SDM is disabled or inactive. If the SDM email is valid, you have the accounts, and you continue to get the message, create a service request in My Oracle Support. |
| You do not have any groups or entitlements associated. Please contact your internal customer designated CUA | If you get this message when selecting OS Accounts from the Pulse main menu, no policies are associated with your account. Contact your Customers Users Administrator (CUA) to grant the required policies using the Users administration functionality. The following policies can be assigned.
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