Troubleshoot Private Endpoints
Get help troubleshooting issues with private endpoints.
Error When Creating a Private Endpoint
The error message that appears on the Log messages page helps you troubleshoot. Which error message did you see?
Tip:
You can open the Log messages page from the Private endpoints page. In the left menu, below Resources, click Work requests. Then, in the table of work requests, find the work request for the private endpoint, and click the value in the Operation column.Error | Reason for the error and next steps |
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Unable to add or enable Private Endpoint Outbound Connection for the integration instance. This error can occur, if the customer tenancy is not configured with the required policy to enable the Private Endpoint. Update or add the policy, and retry. |
The error occurs when the policy is missing or incorrect, or you're not part of the group that is assigned to the policy. Check your policy, and make sure you're part of the group that is allowed to create private endpoints. |
Unable to add Private Endpoint. The option to add a Private Endpoint for the integration instance is not supported. |
The error occurs when your region doesn't support private endpoints. If this message appears, you can't create or use private endpoints. |
Unable to add Private Endpoint outbound Connection for the Integration instance. This error can occur when all available IP addresses of the Subnet has already been allocated; ensure there are sufficient unassigned IP addresses available in the Subnetld subnet_id. |
The error occurs when all the subnet's available IP addresses have already been allocated. Increase the CIDR limit for the subnet. |
Unable to Edit a Private Endpoint
You cannot edit an existing private endpoint. However, you can delete the endpoint and create another one.
Error When Testing a Connection
The error message that pops up after you test the connection helps you troubleshoot. Which error message did you see?
Error | Reason for the error and next steps |
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Unable to fetch the value of dnsProxyIp , make sure the endpoint is connecting to a valid private endpoint |
The error occurs when the private endpoint hasn't been created yet, or when the private endpoint has been deleted. |
CASDK-003: Unable to parse the resource, connection_url. Verify that URL is reachable, can be parsed and credentials if required are accurate. |
The error occurs when you select Public gateway as the Access type when creating the connection. Select Private endpoint instead. |
{"detail":""."status":"HTTP 500 Internal Server Error","Operation (testConnection) failed: Error while performing AddressTranslation for private endpoint. Please check if the connection url is valid","type":"https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.1") or {"detail":""."status":"HTTP 500 Internal Server Error","Operation (testConnection) failed: This connection is configured with an address which is not in an allowable range","type" "https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.5.1"} |
This error can occur for the following reasons:
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Runtime Errors
Error | Reason for the error and next steps |
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Error while performing AddressTranslation for private endpoint, Please check if the connection url is valid; |
The error occurs when the private endpoint hasn't been created yet, or when the private endpoint has been deleted. |