You can re-route a channel anytime regardless of whether the channel is enabled. For other changes, including stopping routing, you must ensure that the channel is disabled (Interaction Enabled is switched to Off) before you make the change.

Note that when you disable a channel, you sign the digital assistant agent out of the service . Therefore, you can't disable a channel if there are any active sessions.

After you complete the changes, you can sign the digital assistant agent back into the service by switching Interaction Enabled to On.