Oracle Digital Assistant supports integration with the following chat services:

• Oracle B2C Service Version 19C and later. Starting with Version 20A, the service supports Oracle Inlay Toolkit inlays. Starting with Version 23A, it supports Web Chat for Service, which is based on the Oracle Web SDK that is available for other types of digital assistants.

• Oracle Fusion Service version 23A and later. Your Digital Assistant instance must be paired with a subscription to a Fusion-based Oracle Cloud Applications service.

  To configure the Oracle Fusion Service implementation to work with Digital Assistant, see the Use Oracle Digital Assistant as an Agent section of Implementing Service Center with the Redwood User Experience.