Custom Models

With custom text classification, you can build a custom AI model to automatically classify text into a set of classes that you predefine.

Use Case: Assigning Support Tickets

Customer support teams receive hundreds of emails or tickets with problems or queries described in unstructured and free-form text. Triaging these tickets quickly and assigning tickets to the correct owners is critical in ensuring fast response times.

Manual triaging consumes time and resources. Manual triaging requires people to read and assign tickets to appropriate team members.

Instead, you can create custom models and train the models on sample emails or support tickets. Then, you can deploy the models to analyze new tickets or email, categorize, and decide to automatically assign to appropriate owners.

Use Case: Classifying Documents

Recruiters manually assign labels to applicants' documents such as work history or recommendation letters.

Manual labeling requires reading lots of documents and applying labels. Custom text classification trained on sample documents helps build a pipeline to automatically assign the correct tag to each attachment.

Supported Languages for Input Text

Input Text Supported by Custom Text Classification

Input Text Language	Supported by Custom Text Classification
English	Yes
Spanish	Yes
Arabic	Supported by design
Chinese - Simplified	Supported by design
Chinese - Traditional	Supported by design
Dutch	Supported by design
French	Supported by design
German	Supported by design
Italian	Supported by design
Japanese	Supported by design
Korean	Supported by design
Polish	Supported by design
Portuguese	Supported by design
Thai	Supported by design
Turkish	Supported by design

With custom name recognition, you can identify domain-specific entities unique to a business or industry vertical.

Use Case: Extracting Custom Entities

Human resources departments generate, store, and process significant amount of unstructured data such as offer letters, job postings, candidate profiles, interview notes, and so on. Pretrained models can't extract domain or business-specific entities such as offered candidate name, offered date, hiring manager, and joining date.

Pretrained models can only recognize entities such as DATE but can't associate business a specific meaning to the entity such as offer or joining dates. You can train custom models on sample data files such as offer letters. Trained models can extract business entities such as offered person, offered entity, supervisor, and HR representative names.

Use Case: Retrieving Information

A financial services company would like to extract specific entities from its contracts to make it easier to get results in its information retrieval system. They would like to extract those entities so later a customer can filter the contracts. For example, they can filter to show only contracts with an "effective date" later than Jan 1, 2022, and a "term" longer than three years.

You can use custom models to identify different entities such as contract term, effective date, signature date, discloser, and recipient. After extracting these entities, you can use the entities as filters and facets in a search subsystem.

Supported Languages for Input Text

Input Text Supported by Custom NER

Input Text Language	Supported by Custom NER
English	Yes
Spanish	Yes
Arabic	Supported by design
Dutch	Supported by design
French	Supported by design
German	Supported by design
Italian	Supported by design