Oracle Cloud Infrastructure Documentation

Job Remains in the Accepted State

A job might remain in the Accepted state if the instance hasn't checked in, the browser cache is stale, or the OS Management Hub plugin on the instance isn't running.

Potential causes

  • The OS Management Hub plugin on the target instance hasn't checked in recently with the service. The check-in occurs every 2 minutes.
  • The browser is caching stale data and the user interface isn't up-to-date.
  • The OS Management Hub plugin on the target instance isn't running.

Resolution

  • Verify that the target instance recently checked-in. You can view the last check-in time by viewing instance details.
  • Refresh the browser cache to ensure you're viewing the latest data.

  • To check if the plugin is running:

    1. Connect to the instance by using SSH.
    2. Confirm that the OS Management Hub plugin is running.
      ps -ef | awk '{print $8}' | grep osmh

    3. If the agent isn't running, start the agent.

      sudo systemctl start mgmt_agent

    4. If the agent is running, examine the /opt/oracle/mgmt_agent/plugins/osmh/stateDir/log/osmh-agent.log for details.