update

Description

This API enables the customer to Update an Incident

Usage

oci support incident update [OPTIONS]

Required Parameters

--activity-type [text]

This is the action to be taken on the ticket. Acceptable values are (CASE SENSITIVE) NOTES, EMAIL_OUTBOUND, EMAIL_INBOUND, CLOSE, UPDATE, PROBLEM_DESCRIPTION

--comments [text]

String text field with the comment you wish to add to the ticket. Must put the string in quotes.

--compartment-id, -c [text]

The OCID of the tenancy.

--incident-key [text]

Unique identifier for the support ticket.

--type [text]

At this time the only valid type is activity. Eventually this will be expanded to include things like attachment.

Optional Parameters

--bearertoken [text]

Token that provided by multi cloud provider, which help to validate the email.

--bearertokentype [text]

Token type that determine which cloud provider the request come from.

--csi [text]

The Customer Support Identifier (CSI) number associated with the support account. The CSI is required for technical support tickets and optional for limits and billing tickets.

--domainid [text]

The OCID of identity domain. DomainID is mandatory if the user is part of Non Default Identity domain.

--force

Perform update without prompting for confirmation.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--idtoken [text]

IdToken that provided by multi cloud provider, which help to validate the email.

--if-match [text]

For optimistic concurrency control. In the PUT or DELETE call for a resource, set the if-match parameter to the value of the etag from a previous GET or POST response for that resource. The resource will be updated or deleted only if the etag you provide matches the resource’s current etag value.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account. User OCID is mandatory for OCI Users and optional for Multicloud users.

--problem-type [text]

The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see [Creating a Billing Support Request]. For information about LIMIT support tickets, see [Creating a Service Limit Increase Request]. For information about TECH support tickets, see [Creating a Technical Support Request].

Accepted values are:

ACCOUNT, LEGACY_LIMIT, LIMIT, TAXONOMY, TECH