Listing Support Requests

List support requests in Support Management. Visibility of support requests is controlled by the support request's associated user group and the privileges assigned to the current user account.

Note

    1. Open the Help menu (Help menu) and select Visit the Support Center.
    2. Select the link for the type of support requests that you want to list.

      You can select links for technical, billing, and service limit types of support requests.

      The page for the selected link opens. All support requests of the indicated type are displayed in a table.

      Technical support requests: Requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

      A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

    3. To filter the list of support requests, select a state or status on the left.
    4. To search by support request number, enter the number in the search box on the upper right.
  • Use the oci support incident list command and required parameters to list support requests:

    oci support incident list --compartment-id <compartment-ocid> [OPTIONS]

    With line breaks:

    oci support incident list \
    --compartment-id <compartment-ocid> \
    [OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the ListIncidents operation to list support requests.