Adding a Comment to a Support Request

• Console
• CLI
• API

• 1. Open the Help menu () or click the Support button (), and click Visit the Support Center.

     The Support Center page opens, listing technical support requests (Technical).

     Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

     A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

     To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

  2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
     You can also click View All Support Requests and then click the option for the type of support requests you want to view.
  3. Click the name of the support request that you want.
  4. Under Ticket Activity, click Comments.
  5. Click Add Comment.
  6. In the Add Comment dialog box, enter your comment, and then click Add Comment.

• Use the oci support incident update command and required parameters to add a comment to a support request:

  oci support incident update --comments <text> --activity-type UPDATE --incident-key <support-request-id> --type activity [OPTIONS]

  With line breaks:

  oci support incident update \
  --comments <text> \
  --activity-type UPDATE \
  --incident-key <support-request-id> \
  --type activity \
  [OPTIONS]

  For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

• Run the UpdateIncident operation to add a comment to a support request. Set comments to the text that you want to add as a comment, and set activityType to UPDATE.