Adding a Comment to a Support Request

• Console
• CLI
• API

• 1. Open the Help menu () or click the Support button (), and click Visit the Support Center.
     The Support Center page opens, listing technical support requests (Technical).
  2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
     You can also click View All Support Requests and then click the option for the type of support requests you want to view.
  3. Click the name of the support request that you want.
     The details page for the support request opens.
  4. Under Ticket Activity, click Comments.
  5. Click Add Comment.
  6. In the Add Comment dialog box, enter your comment, and then click Add Comment.

• Use the oci support incident update command and required parameters to add a comment to a support request:

  oci support incident update --comments <text> --activity-type UPDATE --incident-key <support-request-id> --type activity [OPTIONS]

  With line breaks:

  oci support incident update \
  --comments <text> \
  --activity-type UPDATE \
  --incident-key <support-request-id> \
  --type activity \
  [OPTIONS]

  For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

• Run the UpdateIncident operation to add a comment to a support request. Set comments to the text that you want to add as a comment, and set activityType to UPDATE.