Closing a Support Request

• Console
• CLI
• API

• 1. Open the Help menu () or click the Support button (), and click Visit the Support Center.

     The Support Center page opens, listing technical support requests (Technical).

     Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

     A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

     To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

  2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
     You can also click View All Support Requests and then click the option for the type of support requests you want to view.
  3. Click the name of the support request that you want.
  4. Click Close Ticket.
  5. In the Close Ticket dialog box, enter a reason for closing the request, then click Close Ticket.

• Use the oci support incident update command and required parameters to close a support request:

  oci support incident update --activity-type CLOSE --comments <text> --incident-key <support-request-id> --type activity [OPTIONS]

  With line breaks:

  oci support incident update \
  --activity-type CLOSE \
  --comments <text> \
  --incident-key <support-request-id> \
  --type activity \
  [OPTIONS]

  For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

• Run the UpdateIncident operation to close a support request. Set activityType to CLOSE.