Analyzing Incidents

The Severity 1 Incidents widget provides information about the severity 1 incidents associated with your production environments up to the date and time listed:

• Review displays all Severity 1 incidents - that is, service requests - created on production environments up to the date and time listed that are awaiting your input or approval.

• Open displays all open Severity 1 incidents - that is, service requests - created on production environments up to the date and time listed.

Severity 1 indicates a complete loss of service for mission-critical operations where work cannot reasonably continue.

Clicking the Review or the Open widgets opens the Sev1 Awaiting Customer Incidents and, respectively, the Sev1 Open Incidents tables only if there is at least one such incident associated with your organization's production environments:

• SR ID: Specifies the SR identifier, as entered in My Oracle Support.

• Environment: Indicates the environment the service request is associated with.

• Subject: Provides a short description of the SR, as entered in My Oracle Support.

• Severity: Specifies the impact that the service request has on your organization's services.

• Create Date (UTC): Specifies the date when the service request was created.

• Update Date (UTC): Specifies the date when the service request was updated.

• Product Name: Indicates the product the service request is associated with in My Oracle Support.

• Component Name: Indicates the component type.

• Subcomp Name: Indicates the service request subcomponent category.

Use the Sev1 Awaiting Customer Incidents or Sev1 Open Incidents tables to:

• open the SR Detail page on the My Oracle Support portal. To do this, click any row in the table.

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

• export data, as explained in the Exporting Data section in Working with Oracle Pulse.