Analyzing Systems' Availability

The Production Availability widget provides information about the uptime and the count of unplanned outages that occurred in your production environments during the current month:

• Uptime reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.

• Unplanned outages count shows the number of unscheduled intervals when your organization's services were completely unavailable and Oracle was responsible for restoring service.

Availability is calculated based on complete unplanned outages, and does not include service interruptions or planned maintenance. To understand more about how availability is calculated, see the Availability Metrics section in Key Concepts.

Clicking the Uptime widget opens the Availability dashboard at Customer Level only if the production availability is between 0% and 100%. Clicking the Unplanned Outages widget opens the Unplanned Outages table only if there is at least one associated unplanned outage:

• Environment: Indicates the environment where the outage occurred.

• MOS Ref#: Specifies the RFC identifier from My Oracle Support.

• Outage Start Date (UTC): Indicates the time when the outage started.

• Problem Summary: Provides a short description of the problem causing the outage.

• Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.

• Outage Id: Specifies the outage identifier from Cloud Automation Platform outage tracking system.

Use the Unplanned Outages table to:

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

• export data, as explained in the Exporting Data section in Working with Oracle Pulse.

If there are no unplanned outages, clicking this widget opens the Availability menu at Customer Level. For more information about the Availability menu at Customer Level, see Using the Availability Reports.

The Last 30 Days (Minutes) widget provides information about the count of unplanned outages and service interruptions that occurred in your production environments during the last 30 days:

• Unplanned Outage displays the total duration of unplanned complete outages for the last 30 days, in minutes. Availability is calculated based on outages where end users experience total loss of service - they cannot log in or perform any transactions. To understand more about how availability is calculated, see the Availability Metrics section in Key Concepts.

• Service Interruption displays the total duration of isolated business transactions that could not be completed, while other service transactions could be performed, during the last 30 days, in minutes. Service interruptions are not taken into account when calculating availability. To understand more about how availability is calculated, see the Availability Metrics section in Key Concepts.

Clicking the Unplanned Outage or the Service Interruption widgets opens the Last 30 Days Unplanned Outages and, respectively, the Last 30 Days Service Interruptions tables only if there is at least one associated unplanned complete outage or service interruption:

• Environment: Indicates the environment where the outage occurred.

• MOS Ref#: Specifies the RFC identifier from My Oracle Support.

• Outage Start Date (UTC): Indicates the time when the outage started.

• Problem Summary: Provides a short description of the problem causing the outage.

• Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.

• Outage Id: Specifies the outage identifier from Cloud Automation Platform outage tracking system.

Use the Last 30 Days Unplanned Outages and the Last 30 Days Service Interruptions tables to:

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

• export data, as explained in the Exporting Data section in Working with Oracle Pulse.

If there are no unplanned downtime outages or service interruptions, clicking the Unplanned Downtime or the Service Interruption widgets opens the Availability menu at Customer Level. For more information about the Availability menu at Customer Level, see Using the Availability Reports.