Analyzing Change Request Count

Location: On the Changes Dashboard view at Service Level. For information on how to access the Changes Dashboard view.

The Changes per Environment table shows the count of change requests divided by the active and inactive environments associated with the selected service, as follows:

• Open: Shows the count of open change requests requiring action by either Oracle or the customer.

• Not Updated Over 30 Days: Shows the count of open change requests for the production and non-production environments associated with the selected service, for which no updates have been made in the last 30 days.

• Refreshes Used: Shows the count of change requests with the Refresh type that were used during the current month.

• Backups Used: Shows the count of change requests with the Backup type that were applied during the current month.

By default, this report shows data as of the current day, allowing you to quickly establish whether there are any outstanding change requests that have already been logged with Oracle and that may be contributing to a degradation in the performance of any of your environments. Active services for which there are no change requests are also included in this table. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

Location: On the Changes Dashboard view at Customer and Service Level.

The Prod vs Non-Prod widget provides insight into the distribution of the open change requests between your organization's production and non-production environments. All change requests that are not associated with a specific environment are considered to be non-production change requests.

By default, this report shows data as of the current day. The Production Only filter does not apply to this report.

If there is at least one open change request associated with your organization's production and non-production environments, you can click anywhere inside the widget to open the Prod vs Non-prod table, displaying the change requests for both production and non-production targets. Each record in the table shows detailed information for the corresponding change request.

Location: On the Changes Dashboard view at Customer and Service Level. For information on how to access the Changes Dashboard view.

The Backlog by Type chart provides an overview of the open change requests, grouped by the My Oracle Support RFC type. By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view shows a breakdown of the types of change requests pending for all your organization's services:

• CEMLI

• Bounce

• Patch

• Refresh

• Other

Click the Open Table View option in the lower right corner of the chart to open the Backlog by Type table view in expanded mode. Click the legend items to control the information subject to the report.

Table View: The table view lists detailed records for the open change requests associated with your organization's services.

Location: On the Changes Dashboard option at Service Level. For information on how to access the Changes Dashboard view.

The Monthly Backup widget shows the count of change requests with the Backup type in My Oracle Support that were currently applied in current month, as well as data on the count of available change requests with the Backup type.

If there is at least one used backup, you can click anywhere inside the widget to open the Monthly Backup table, displaying the change requests with the Backup type applied during the current month. Each record in the table shows detailed information for the corresponding backup change request.

Location: On the Changes Dashboard view at Service Level. For information on how to access the Changes Dashboard view.

The Monthly Refresh widget shows the count of change requests with the Refresh type that were used during the current month against the entitlement for the month, allowing you to identify any overages for the refresh entitlement.

If there is at least one used refresh, you can click anywhere inside the widget to open the Monthly Refresh table, displaying the change requests with the Refresh type used during the current month. Each record in the table shows detailed information for the corresponding change request with the Refresh type.

Location: On the Changes Dashboard view option at Customer Level.

The Changes per Service table shows the count of open change requests divided by the active and inactive services in your organization, as follows:

• In Progress: Shows the count of open change requests for both your organization's production and non-production environments, which are scheduled for work at the current time.

• Open: Shows the count of open change requests for both your organization's production and non-production environments, requiring action by either Oracle or the customer.

• Not Updated Over 30 Days: Shows the count of open change requests for both your organization's production and non-production environments, for which no updates have been made in the last 30 days.

• Awaiting Customer: Shows the count of open change requests with the Awaiting Customer, Awaiting Customer Approval, Awaiting Customer UAT or Customer Working substatus for both your organization's production and non-production environments, which require action from the customer.

By default, this report shows data as of the current day, allowing you to quickly establish whether there are any outstanding change requests that have already been logged with Oracle and that may be contributing to a degradation in the performance of any of your services. Active services for which there are no change requests are also included in this table. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

Click either row to open the Changes menu at Service Level. For more information about accessing the Changes menu at Service Level.

Location: On the Changes Dashboard view at Customer Level.

The In Progress widget shows the count of open change requests for both your organization's production and non-production environments, which are scheduled for work at the current time, providing you with insight into the work performed at a particular point in time, and allowing you to ensure the adherence to the approved schedule.

By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

If there is at least one open change request associated with your organization's production and non-production environments that is scheduled for work at the current time, you can click anywhere inside the widget to open the In Progress table, displaying the change requests that are currently in progress. Each record in the table shows detailed information for the corresponding change request.

Location: On the Changes Dashboard view at Customer and Service Level.

The Open widget shows the count of open change requests for both your organization's production and non-production environments, requiring action by either Oracle or the customer, as explained below:

• Open change requests with the following sub status require action by the customer:

  • Awaiting Auto-Closure

  • Awaiting Customer

  • Awaiting Customer Approval

  • Awaiting Customer UAT

  • Cancel Confirmed

  • Cancelled

  • Customer Working

  • Ready for Scheduling/Approval

• Open change requests with the following sub status require action by Oracle:

  • 1-Callback

  • 2-Callback

  • Accepted

  • Analysis Pending

  • Approved and Scheduled

  • Assessed

  • Awaiting Internal Response

  • Change In Progress

  • Closed Requested By Customer

  • Draft

  • Execution Aborted

  • Execution Cancelled

  • Execution Completed

  • Execution Failed

  • Execution In Progress

  • Failed

  • New

  • On Hold

  • Pending Buddycheck

  • Pending Healthcheck

  • Ready for Execution

  • Ready for Internal Approval

  • Requested

  • Review Update

  • Sent for Execution

  • Sent for Internal Rescheduling

This widget provides insight into the breakdown of responsibilities, allowing you to identify the owner of specific actions required for the open change requests.

By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

If there is at least one open change request requiring action by either you or Oracle, you can click anywhere inside the widget to open the Open Changes table, displaying the number of change requests split by specific RFC substatuses. Each record in the table shows the following information for the corresponding change request:

• Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.

• Customer: Specifies the number of change requests with the corresponding sub status, requiring action by the customer.

• Oracle: Specifies the number of change requests with the corresponding sub status, requiring action by Oracle.

• Total: Specifies the total number of change requests with the corresponding sub status.

Location: On the Changes Dashboard view at Customer and Service Level.

The Not Updated over 30 Days widget shows the count of open change requests for both your organization's production and non-production environments, for which no updates have been made in the last 30 days. This widget offers you the opportunity to review the outstanding items, and either close them or schedule them for implementation.

By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

If there is at least one change request open in the last 30 days, you can click anywhere inside the widget to open the Not Updated Over 30 Days table, displaying the change requests open in the last 30 days. Each record in the table shows detailed information for the corresponding change request.

Location: On the Changes Dashboard view at Customer Level.

The Awaiting Customer widget shows the count of open change requests for both your organization's production and non-production environments, which have the following sub status and require action from the customer:

• Awaiting Customer

• Awaiting Customer Approval

• Awaiting Customer UAT

• Customer Working

By default, this report shows data as of the current day. Select the Production Only check box to further customize your data, as explained in Filtering Records by Environment Type.

If there is at least one open change request with the sub statuses above, you can click anywhere inside the widget to open the Awaiting Customer Review table, displaying the change requests requiring action by the customer. Each record in the table shows detailed information for the corresponding change request.

Location: On the Changes Chart view at Customer and Service Level. The Created: By Requester chart is displayed by default. For information on how to access the Changes Chart view.

The Created: By Requester report provides an overview of the number of change requests divided by the owner of the change request - either Oracle or the customer - which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by the owner of the change request.

Click the Open Table View option in the lower right corner of the chart to open the Created: By Requester table view in expanded mode.

Table View: The table view lists detailed records for the change requests associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: By Environment, then click Apply.

The Created: By Environment chart provides an overview of the number of change requests divided by environment, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

If there are more than eight environments, only environments that count 80% of the number of change requests are displayed individually, while the rest of the environments are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view shows the distribution of the change requests that have been created over the specified time interval between your organization's environments.

Click the Open Table View icon in the lower right corner of the chart to open the Created: By Environment table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: By Service, then click Apply.

The Created: By Service report provides an overview of the number of change requests divided by service, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

If there are more than eight services, only services that count 80% of the number of change requests are displayed individually, while the rest of the services are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view shows the distribution of the change requests that have been created over the specified period between your organization's services.

Click the Open Table View option in the lower right corner of the chart to open the Created: By Service table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: By RFC Type, then click Apply.

The Created: By RFC Type chart provides an overview of the number of change requests divided by the change request type, as defined in My Oracle Support, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Only change request types that count 80% of the number of change requests are displayed individually, while the rest of the change request types are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by the change request type.

Click the Open Table View option in the lower right corner of the chart to open the Created: By RFC Type table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: CEMLIs by Environment, then click Apply.

The Created: CEMLIs By Environment report provides an overview of the number of change requests with the CEMLI type in My Oracle Support, divided by environment, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of CEMLI change requests, which have been created over the specified time interval, divided by environment.

Click the Open Table View option in the lower right corner of the chart to open the Created: CEMLIs By Environment table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the CEMLI type in My Oracle Support, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts option open the Personalize list. In the Created section, select Created: PMPs by Environment, then click Apply.

The Created: PMPs By Environment report provides an overview of the number of change requests with the Orion RFC type containing PMP, divided by environment, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Orion RFC type containing PMP, which have been created over the specified time interval, divided by environment.

Click the Open Table View option in the lower right corner of the chart to open the Created: PMPs By Environment table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the Orion RFC type containing PMP associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: By Severity, then click Apply.

The Created: By Severity report provides an overview of the number of change requests divided by severity, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been created over the specified time interval, divided by severity, as defined in My Oracle Support:

• 1-Critical

• 2-Significant

• 3-Standard

• 4-Minimal

Click the Open Table View option in the lower right corner of the chart to open the Created: By Severity table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been created over the specified time interval.

Location: On the Changes Chart view at Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: Backups by Environment, then click Apply.

The Created: Backups By Environment report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment, which are associated with the selected service and have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month.The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Backup type, divided by environment.

Click the Open Table View option in the lower right corner of the chart to open the Created: Backups By Environment table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the Backup type in My Oracle Support, which are associated with the selected service and have been created over the specified time interval.

Location: On the Changes Chart view at Service Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: Refreshes by Environment, then click Apply.

The Created: Refreshes By Environment report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment, which are associated with the selected service and have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Refresh type, divided by environment.

Click the Open Table View option in the lower right corner of the chart to open the Created: Refreshes By Environment table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the Refresh type in My Oracle Support, which are associated with the selected service and have been created over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: Backups by Service, then click Apply.

The Created: Backups By Service report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Backup type, divided by service.

Click the Open Table View option in the lower right corner of the chart to open the Created: Backups By Service table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the Backup type in My Oracle Support, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click the Personalize charts option to open the Personalize list. In the Created section, select Created: Refreshes by Service, then click Apply. For information on how to access the Changes Chart view.

The Created: Refreshes By Service report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service, which have been created over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Refresh type, divided by service.

Click the Open Table View option in the lower right corner of the chart to open the Created: Refreshes By Service table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the Refresh type in My Oracle Support, which have been created over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts to open the Personalize list. In the Applied section, select Applied: By Requester, then click Apply. For information on how to access the Changes Chart view.

The Applied: By Requester report provides an overview of the number of change requests divided by the owner of the change request - either Oracle or the customer - which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified time interval, divided by the owner of the change request.

Click Open Table View in the lower right corner of the chart to open the Applied: By Requester table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: By Environment, then click Apply.

The Applied: By Environment report provides an overview of the number of change requests divided by environment, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

If there are more than eight environments, only environments that count 80% of the number of change requests are displayed individually, while the rest of the environments are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view shows the distribution of the change requests that have been applied over the specified time interval between your organization's environments.

Click Open Table View in the lower right corner of the chart to open the Applied: By Environment table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: By Service, then click Apply. For information on how to access the Changes Chart view.

The Applied: By Service report provides an overview of the number of change requests divided by service, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

If there are more than eight services, only services that count 80% of the number of change requests are displayed individually, while the rest of the services are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view shows the distribution of the change requests that have been applied over the specified time interval between your organization's services.

Click Open Table View in the lower right corner of the chart to open the Applied: By Service table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. The Applied: By RFC Type chart is displayed by default. For information on how to access the Changes Chart view.

The Applied: By RFC Type report provides an overview of the number of change requests, divided by the change request type, as defined in My Oracle Support, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Only change request types that count 80% of the number of change requests are displayed individually, while the rest of the change request types are grouped as Other.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified period, divided by the change request type.

Click Open Table View in the lower right corner of the chart to open the Applied: By RFC Type table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click the Personalize charts to open the Personalize list. In the Applied section, select Applied: CEMLI s by Environment, then click Apply.

The Applied: CEMLIs By Environment report provides an overview of the number of change requests with the CEMLI type in My Oracle Support, divided by environment, which have been applied over the specified time interval:

• the last year

• any of the last four months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of CEMLI change requests, which have been applied over the specified time interval, divided by environment.

Click the Open Table View in the lower right corner of the chart to open the Applied: CEMLIs By Environment table view in expanded mode.

Table View: The table view lists detailed records for the change requests with the CEMLI type in My Oracle Support, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: PMPs by Environment, then click Apply. For information on how to access the Changes Chart view.

The Applied: PMPs By Environment report provides an overview of the number of change requests with the Orion RFC type containing PMP, divided by environment, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Orion RFC type containing PMP, which have been applied over the specified time interval, divided by environment.

Click Open Table View in the lower right corner of the chart to open the Applied: PMPs By Environment table view in expanded mode.

Table View: The table view lists detailed records for all the change requests with the Orion RFC type containing PMP associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer and Service Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: By Severity, then click Apply.

The Applied: By Severity report provides an overview of the number of change requests divided by severity, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests that have been applied over the specified time interval, divided by severity, as defined in My Oracle Support:

• 1-Critical

• 2-Significant

• 3-Standard

• 4-Minimal

Click Open Table View in the lower right corner of the chart to open the Applied: By Severity table view in expanded mode.

Table View: The table view lists detailed records for all the change requests associated with your organization's services, which have been applied over the specified time interval.

Location: On the Changes Chart view at Service Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: Backups by Environment, then click Apply. For information on how to access the Changes Chart view.

The Applied: Backups By Environment report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment, which are associated with the selected service and have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by environment.

Click Open Table View in the lower right corner of the chart to open the Applied: Backups By Environment table view in expanded mode.

Table View: The table view lists detailed records for all the change requests with the Backup type in My Oracle Support, which are associated with the selected service and have been applied over the specified time interval.

Location: On the Changes Chart view at Service Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: Refreshes by Environment, then click Apply.

The Applied: Refreshes By Environment report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment, which are associated with the selected service and have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by environment.

Click Open Table View in the lower right corner of the chart to open the Applied: Refreshes By Environment table view in expanded mode.

Table View: The table view lists detailed records for all the change requests with the Refresh type in My Oracle Support, which are associated with the selected service and have been applied over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click Personalize charts to open the Personalize list. In the Applied section, select Applied: Backups by Service, then click Apply. For information on how to access the Changes Chart view.

The Applied: Backups By Service report provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Backup type in My Oracle Support, divided by service.

Click Open Table View in the lower right corner of the chart to open the Applied: Backups By Service table view in expanded mode.

Table View: The table view lists detailed records for all the change requests with the Backup type in My Oracle Support, which have been applied over the specified time interval.

Location: On the Changes Chart view at Customer Level. Click Personalize charts into open the Personalize list. In the Applied section, select Applied: Refreshes by Service, then click Apply. For information on how to access the Changes Chart view.

The Applied: Refreshes By Service report provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service, which have been applied over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Use the environment filter to further customize your data, as explained in Filtering Records by Environment Type.

Chart View: The chart view provides an overview of the number of change requests with the Refresh type in My Oracle Support, divided by service.

Click Open Table View in the lower right corner of the chart to open the Applied: Refreshes By Service table view in expanded mode.

Table View: The table view lists detailed records for all the change requests with the Refresh type in My Oracle Support, which have been applied over the specified time interval.