Using the Incident Management Reports

View reports of service requests across all services and environments for all your services.

See the following sections:

• Filtering Records

• Searching for Records

• Viewing Data for a Group of Services

The Incidents menu provides information about the count of service requests associated with your services and environments, and the trends in the number of such service requests.

By default, information on the Incidents Dashboard view is displayed as of the current day, information on the Incidents List view is displayed for the current month, while information on the Incidents Chart view is displayed for three months prior to the current month. For information on how to display all open service requests, as well as service requests in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

You can click the widgets and charts on the Incidents Dashboard and Chart views to open detailed table views. Then use the table views to:

• open the SR Detail page on the My Oracle Support portal. To do this, click any row in the table.

  Note
  
  

  This option is available only for the widget table view.

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

Use the various filters included with Oracle Pulse to easily identify the service requests of interest, as explained in Filtering Records, or search for specific service requests, as explained in Searching for Records.

The Incidents menu provides information about all the service requests created for your organization's production and non-production environments. Click the icons in the upper left corner to access the tabs on the Incidents menu:

• Click List View to access the Incidents List view.