Oracle Cloud Infrastructure Documentation

Overview of Oracle Pulse

Oracle Pulse enables you to truly take the 'Pulse' of your business, understanding the health of all your Oracle services.

Sign in with your My Oracle Support (MOS) user name and password to see service information for your organization. If your user name is associated with more than one organization in MOS, select the organization you want to view from the list. Select the Use Sample Data check box to populate the app with demo service information. Review notifications of planned and unplanned outages before continuing to the Pulse Dashboard. To see the Incidents and Changes dashboards at Customer and Service levels, you must have the applicable Service Request (SR) and Request for Change (RFC) privileges for your organization in MOS. You will also need to work with your Service Delivery Manager (SDM) to set up Business Transaction Monitoring (BTM) and Business Insight. Use Oracle Pulse on standard Web browsers on your desktop or mobile device.

What's New in This Release

Oracle Pulse Release 21.3 introduces the following:

OMCS Host Access – Phase 2 – Customer Administrator users

  • This functionality applies for OCI customers and services only.
  • Ability for customer administrator users to manage contacts and roles for OCI services through Pulse portal.
  • Granular host access level accessibility per specific OCI services and/or instances.

Requirements

The minimum requirements to use Oracle Pulse are:

  • A valid My Oracle Support account.

  • At least one Managed Cloud support identifier (SI) associated with this My Oracle Support account.

Additionally, you must have the following My Oracle Support privileges to perform specific tasks:

Task Required Privilege(s)
See incidents at Customer or Service Level Your My Oracle Support account has the ViewSR privilege for your organization.
See changes at Customer or Service Level Your My Oracle Support account has the ViewRFC privilege for your organization.
See transactions at Customer or Service Level BTM has been enabled for your organization.
See Business Insight reports at Customer Level Business Insight has been enabled for your organization.

Supported Web Browser Versions

Oracle Pulse supports the following browsers:

  • Microsoft® Edge

  • Microsoft® Internet Explorer®

  • Mozilla® Firefox®

  • Google Chrome™

  • Safari® (Desktop or Mobile)

Support for browsers follows the N-1 support policy. Therefore, Oracle Pulse supports the most recent version of a browser and the previous release.

Supported Apple iOS Versions

Oracle Pulse for iPad now requires Apple iOS 7 or higher, enabling a richer and more intuitive interface aligned with Apple standards.

If you are using a first generation iPad®, you can access Oracle Pulse using a supported Web browser.

Accessing Oracle Pulse

You can access Oracle Pulse on your iPad or on your desktop or mobile device using any Web browser. See Supported Web Browser Versions and Supported Apple iOS Versions for more information about supported releases.

Accessing Oracle Pulse on Your iPad

To access Oracle Pulse on your iPad:

  1. Search for Oracle Pulse in the Apple iStore, then tap Install.

  2. Tap the Oracle Pulse icon to start the app.

  3. When the sign-on page appears, enter your single sign-on (SSO) user name and password.

    If you would like to use Oracle Pulse with demo data, select the Use Sample Data check box.

  4. Tap Sign In.

    If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.

    This populates Oracle Pulse with service information for all your organization's services or with sample data if you selected the Use Sample Data check box.

Accessing Oracle Pulse on Your Mobile Device or Desktop

To access Oracle Pulse on your mobile device or desktop:

  1. Open the following Web page in any Web browser:

    https://cloudservices.oracle.com/pulse

  2. Click Sign In.

    If you would like to populate Oracle Pulse with sample data, select the Use Sample Data check box.

  3. When the sign-on page appears, enter your SSO user name and password.

    Note

    If this is your first time to sign in to Oracle Pulse, the End User License Agreement for Oracle Pulse is displayed before the single sign-on page. Read the agreement, then select Accept if you accept the terms and conditions for using the application.

    If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.

    This populates Oracle Pulse with service information for all your organization's services, or with sample data if you selected the Use Sample Data check box.