Analyzing Availability Event Count

Location: On the Availability Dashboard view at Customer and Service Level.

The Unplanned Outages widget shows the number of unscheduled intervals when your organization's production services were completely unavailable and Oracle was responsible for restoring service. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Clicking this widget opens the Unplanned Outages table only if there is at least one associated unplanned outage.

Location: On the Availability Dashboard view at Customer and Service Level.

The Service Interruptions widget shows the count of periods when isolated business transactions could not be completed during the specified month, while other service transactions could be performed. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Clicking this widget opens the Service Interruptions table only if there is at least one associated unplanned outage.

Location: On the Availability Dashboard view at Customer and Service Level.

The Planned Maintenance widget shows the count of events where the outage occurs at an agreed date and time due to regular maintenance or a customer change request. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Clicking this widget opens the Planned Maintenance table only if there is at least one associated planned maintenance outage.