CreateIncident¶

class oci.cims.models.CreateIncident(**kwargs)¶

Bases: object

Details gathered during the creation of the support ticket.

Attributes

`PROBLEM_TYPE_ACCOUNT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_LEGACY_LIMIT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_LIMIT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_TAXONOMY`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_TECH`	A constant which can be used with the problem_type property of a CreateIncident.
`compartment_id`	[Required] Gets the compartment_id of this CreateIncident.
`contacts`	Gets the contacts of this CreateIncident.
`csi`	Gets the csi of this CreateIncident.
`problem_type`	[Required] Gets the problem_type of this CreateIncident.
`referrer`	Gets the referrer of this CreateIncident.
`ticket`	[Required] Gets the ticket of this CreateIncident.

Methods

__init__(**kwargs) Initializes a new CreateIncident object with values from keyword arguments.

PROBLEM_TYPE_ACCOUNT = 'ACCOUNT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “ACCOUNT”

PROBLEM_TYPE_LEGACY_LIMIT = 'LEGACY_LIMIT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LEGACY_LIMIT”

PROBLEM_TYPE_LIMIT = 'LIMIT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LIMIT”

PROBLEM_TYPE_TAXONOMY = 'TAXONOMY'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “TAXONOMY”

PROBLEM_TYPE_TECH = 'TECH'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “TECH”

__init__(**kwargs)¶

Initializes a new CreateIncident object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:

compartment_id (str) – The value to assign to the compartment_id property of this CreateIncident.
ticket (oci.cims.models.CreateTicketDetails) – The value to assign to the ticket property of this CreateIncident.
csi (str) – The value to assign to the csi property of this CreateIncident.
problem_type (str) – The value to assign to the problem_type property of this CreateIncident. Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”
contacts (list[oci.cims.models.Contact]) – The value to assign to the contacts property of this CreateIncident.
referrer (str) – The value to assign to the referrer property of this CreateIncident.

compartment_id¶

[Required] Gets the compartment_id of this CreateIncident. The OCID of the tenancy.

Returns:	The compartment_id of this CreateIncident.
Return type:	str

contacts¶

Gets the contacts of this CreateIncident. The list of contacts.

Returns:	The contacts of this CreateIncident.
Return type:	list[oci.cims.models.Contact]

csi¶

Gets the csi of this CreateIncident. The Customer Support Identifier (CSI) number associated with the support account. The CSI is required for technical support tickets and optional for limits and billing tickets.

Returns:	The csi of this CreateIncident.
Return type:	str

problem_type¶

[Required] Gets the problem_type of this CreateIncident. The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”

Returns:	The problem_type of this CreateIncident.
Return type:	str

referrer¶

Gets the referrer of this CreateIncident. The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Returns:	The referrer of this CreateIncident.
Return type:	str

ticket¶

[Required] Gets the ticket of this CreateIncident.

Returns:	The ticket of this CreateIncident.
Return type:	oci.cims.models.CreateTicketDetails