Configuring Your Oracle Support Account
This page describes how to configure your Oracle support account. Configuration is limited to adding an email address to your IAM user account and administrative tasks.
Configuration typically isn't needed, because the first time you use Oracle Support in the Console, you're prompted for an email address. You can then follow the prompts to verify your email address and provide additional information (first and last name plus contact number). These steps provision your support account in My Oracle Cloud Support.
To use an identity provider other than IAM, IDCS, or Okta, follow the steps to link the identity provider account to your support account.
Administrator Tasks for Support
Add users to user groups, and define support privileges for user groups at My Oracle Cloud Support.
To view administration options for support:
- Sign in to My Oracle Cloud Support.
- From the Account menu, select Administration.
For more information, see My Oracle Cloud Support - Portal Documentation (sign in to see content).
Adding an Email to Your IAM User Account
To create support requests in the Console, your user account must have an associated email address. The first time you create a support request in the Console, the provisioning process adds this email for you. If you want to add the email manually, you can follow these steps.
If your user account already has an email address or you aren't an IAM user, this section doesn't apply.
- Open the Profile menu and click User Settings. Your IAM service User Details page is displayed.
- Click Edit User.
- In the Email field, enter your email, and then click Save Changes.
Using an Identity Provider Other than IAM or Okta
If you use an identity provider other than IAM or Okta, to access support in the Console, your support email address (for My Oracle Cloud Support) must match the username that you use with your identity provider.
If your identity provider username and support email address don't match and you would like to access support in the Console, change your support email address to a value that matches your identity provider username.