Listing Support Requests
List support requests in Support Management. Visibility of support requests is controlled by the support request's associated user group and the privileges assigned to the current user account.
- To get help signing in, or to contact support when not signed in, see Troubleshooting Signing In to the Console.
- Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.
Access Prerequisites
Configure your Oracle support account to get access to support requests.
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Open the Help menu
and select Visit the Support Center.
Filtering List Results
Use filters to limit the support requests in the list. Perform one of the following actions depending on the options that you see:
- From the Search and Filter box above the list table, select one or more filters and specify the values that you want to use to narrow the list. In general, the filters correspond to the columns shown in the list table, although some filters represent attributes that aren't shown in the table.
- On the left side of the list page, select a value from one of the available filters, such as status.
Change the order of the items in the list table by using the sort icons next to the column names.
For information about searching for resources and managing the columns in the list table, if those features are available, see Listing Resources.
Actions
In the list table, select the name of a support request to open its details page, where you can view its status and perform other tasks.
To perform an action on a support request directly from the list table, select an available option from the Actions menu in the row for that support request:
- Copy SR number: Copy the support request number to the clipboard.
To create a support request, select Create support request or Create.
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Open the Help menu
Use the oci support incident list command and required parameters to list support requests:
oci support incident list --compartment-id <compartment-ocid> [OPTIONS]With line breaks:
oci support incident list \ --compartment-id <compartment-ocid> \ [OPTIONS]For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the ListIncidents operation to list support requests.