Listing Support Requests

List support requests in Support Management. Visibility of support requests is controlled by the support request's associated user group and the privileges assigned to the current user account.

Note

Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.

1. Open the Help menu () or click the Support button (), and click Visit the Support Center.
  
  The Support Center page opens, listing technical support requests (Technical).
  
  Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.
  
  A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.
2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
  You can also click View All Support Requests and then click the option for the type of support requests you want to view.
Use the oci support incident list command and required parameters to list support requests:
oci support incident list --compartment-id <compartment-ocid> [OPTIONS]
With line breaks:
oci support incident list \ --compartment-id <compartment-ocid> \ [OPTIONS]
For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the ListIncidents operation to list support requests.

Oracle Cloud Infrastructure Documentation

Listing Support Requests