Updating Support Requests
Update support requests in Support Management.
You can update support requests in the following ways:
Before You Begin
To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.
Tasks
You can update support requests in the following ways: