Partner Portal FAQ

How can I sign up as an Oracle Cloud Marketplace publisher?

See Registering as a Marketplace Publisher.

What should I do when my request to become an Oracle Cloud Marketplace publisher is rejected?

When your request is rejected, you'll receive a notification email on rejection and the reason for rejection. For any clarifications or queries, contact Oracle Support. You'll be provided with instructions on the next step or the actions to take to resolve the issue.

What are the steps to create a listing?

See Creating a Listing

In which countries can Oracle customers purchase third-party listings through Oracle Universal Content Management (UCM)?

The option to acquire third-party listings through UCM is limited to the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czechia, Denmark, Finland, France, Germany,Greece, Ireland, Italy, Lithuania, Luxembourg, Mexico, Netherlands, Poland, Portugal, Romania, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

How do I submit and publish my application on Oracle Cloud Marketplace?

A listing describes your application or service to users browsing Oracle Cloud Marketplace for cloud products. After you create a listing in Oracle Cloud Marketplace Partner Portal, you can submit and then publish the listing to Oracle Cloud Marketplace. See the following topics:

• Submitting a Listing
• Manually Publishing a Listing

How quickly can a partner create a listing in Oracle Cloud Marketplace?

Partners have completed the tasks to join Oracle Partner Network and created a listing in less than a week, but it is more typical to spend 2-4 weeks on the process.

How can I publish a paid listing?

See the workflow to publish a paid listing at Oracle Partner Landing Page.

What are the supported software listings?

There are three types of listings: paid, free and Bring Your Own License (BYOL). Paid listings are billed based on the pricing model that you select. BYOL listing can be either free or paid. In the case of a paid BYOL listing, the customer works directly with the partner or their other resale channels to obtain and pay for that software license.

Where are the Oracle Cloud Marketplace listings available?

Free and Bring Your Own License (BYOL) listings are available in all Oracle Cloud regions. Paid listings are available in all US commercial regions.

While creating a listing, I don't see OCI Application Listing as an option. How can I create an OCI Application Listing?

Based on your publisher permissions, you can create app listings, Oracle Cloud Infrastructure application listings, or service listings. If you don't see OCI Application Listing as an option while creating a listing, contact Oracle Support to enable this option for your account.

How are reviews conducted in Oracle Cloud Marketplace?

After creating a listing, submit your listing to Oracle for approval. See Submitting a Listing.

You can monitor the status during the approval process and respond to review comments provided by the Oracle Cloud Marketplace administrators. See Monitoring the Listing Status During Approval.

How do I set my listing to auto-approve after submitting?

You can't set auto-approve for a listing that you have already submitted. Let's consider that you have submitted a listing in the morning and you receive approval from Oracle to auto-approve your listings by noon. The listing that you had submitted in the morning can't be changed to auto-approve, but all future listings are auto-approved.

How long will it take for Oracle to approve my listing?

The time taken for approving each type of listing is as follows:

• Paid Listings : 15 days
• Free/BYOL Listings: 5 working days
• Oracle Cloud Infrastructure Lead Generation Listings only: 5 working days

See Submitting a Listing. See also, Monitoring the Listing Status During Approval in Oracle Partner Portal. Note that Oracle US Holidays and freeze periods around the Oracle quarter and year end may extend the approval cycle. If you have questions about the status of your listing, first review the Listing Status on Oracle Partner Portal. If you still have questions on delays and timing, you can send an email to marketplace-help_us_grp@oracle.com.

Will I receive a notification when my listing is approved?

Yes. You'll receive a notification email from Oracle when the your listing is approved. The email is sent to the designated Notification Email address for your company. To view or edit the email address on which you'll receive notifications from Oracle, see Changing Company Information.

What is Marketplace listings Disaster Recovery Strategy ?

Enterprise Customers, most of the times have a requirement to set up a Disaster Recovery in a separate region for an application they've deployed in their Tenancy. First, customers deploy a Marketplace application in a Primary region, then they proceed with building the Disaster Recovery on a different region. We encourage Marketplace publishers to provide guidance - documented- to customers on how to deploy your application correctly in a separate region.

Block Volume Replication : Configure your Application to store the data required to restore your application in a Block Volume device attached to Marketplace Instances. This enables customers to make use of OCI Cross-Region Volume replication to transfer data to a different region.

In the Disaster Recovery region, customers launch a new Marketplace Instance. Then, attach replicated block devices, where your application should be able to find the data required to bring services back online.

Marketplace Stacks with DR setup included: Publish Marketplace stacks that will upon launch, configure all services and infrastructure required for deploying a Disaster Recovery (using Marketplace Images) in a separate region. Terraform Plan will deploy and configure two regions following the same set of instructions.

How do I update my listing in Oracle Cloud Marketplace?

Use the Listings page to manage the listings that you’re creating, that you submitted to Oracle for approval, and that you published to Oracle Cloud Marketplace. You can update your listings using Oracle Cloud Marketplace Partner Portal. See Modifying Listings

How is billing done when an instance is created from custom image (snapshot) of a marketplace paid listing ?

Billing will be same as the listed image in Marketplace.

How can I change the price for my paid listing?

To change the price of a paid listing, you must create and submit a new listing with the updated price. You can't change the price of an existing listing.

I had published a listing in a government region. After I updated my listing, my listing no longer appears in government regions.

This can happen if you forgot to select government regions as markets while updating the listing or package version. To fix this issue: create a new version of the listing, select government regions as markets while editing the listing, and then publish the updated listing. See Migrating an Image Listing to Government Regions and Replicating Stack Listing to Other Markets.

How do I change the name of my company?

To change your company name, send an email to Oracle at marketplace-help_us_grp@oracle.com and submit a ticket to the Partner Assistance Team at https://partnerhelp.oracle.com/app/ask/tool/opn.

You can’t use Oracle Cloud Marketplace Partner Portal to change the name of your company because your company name is associated with your Oracle Partner Network account and membership.

Can companies that are not based in US create listings in Oracle Cloud Marketplace?

Yes. Companies that are not based in US can create listings in Oracle Cloud Marketplace. However, they can’t create paid listings.

How to convert a listing to auto deployment?

After creating an artifact for a stack listing or an image listing, you can create an install package for Oracle Cloud Infrastructure. See Building an Oracle Cloud Infrastructure Install Package

Where can I find the image OCID for a listing on Oracle Cloud Marketplace?

You can find the Oracle Cloud ID (OCID) of an image using the Oracle Cloud Infrastructure console.

1. Using the Oracle Cloud Infrastructure console, create an instance with the image for which you want to find the OCID.
2. After the instance is provisioned, details about it appear in the instance list. To view additional details, including image details, click the instance name.
3. Click on the image details to view the OCID of the image along with other related information.

Can I use an image with a flexible shape to create artifacts in Oracle Cloud Marketplace?

Yes. A flexible shape is a shape with a customizable number of OCPUs. Oracle partners can select a flexible shape as a compatible shape in the Oracle Cloud Infrastructure Console while creating a custom image. Oracle Partners can use such custom images to create artifacts in Oracle Cloud Marketplace Partner Portal. For more information about flexible shapes, see Compute Shapesin Oracle Cloud Infrastructure documentation. For more information about creating an artifact in Oracle Cloud Marketplace, see Creating an Artifact for Stack Listing.

Where can I find support for a third-party listing?

If you have any questions for an app that you are creating in the Oracle Cloud Marketplace for a third-party listing, then you can contact the support team for that app. For example, if Acme has listed an app on Oracle Cloud Marketplace and you want to create a listing using the app that Acme has listed. When you have a question related to such a listing, contact the Acme support team.

To find support information for a third-party app listed on Oracle Cloud Marketplace:

1. Visit the Oracle Cloud Marketplace website.
2. Search for the app in the Oracle Cloud Marketplace website for which you are creating a listing.
3. Click the application to view the application details.
4. In the Overview tab, look at the information available in the Support section to find the contact details.

I cannot find an answer to my question. How can I get help?

See the Partner Portal FAQ and Troubleshooting Partner Portal sections to find an answer to your question. Only if you can't find answer to your question in these sections, send an email to: marketplace-help_us_grp@oracle.com.

We’ll put you in touch with a partner manager who can discuss your questions with you.

Why isn't the option to select an OCI Application Listing showing in Partner Portal?

In Admin App, when new partners are added, the product OCI is added automatically. However , the old partners who don't have OCI automatically added as a product will not have the option to create an OCI Application Listing during the list creating process. So, they will not see the option to select an OCI Application Listing in Partner Portal.

To enable OCI on your account, send an email to Oracle at marketplace-help_us_grp@oracle.com.

How can I get support from Oracle and Partners, if I face any issues with the partner listing or patching updates?

The listing has a Support section that you can use to contact the Partner or create a support request to Oracle.

How do I update the shapes that are associated with my OCI Compute Image artifact?

See Editing an Artifact

How do I enable or disable snapshots for my OCI Compute Image artifact?

Customers can launch instances in any of the selected shapes if they have those shapes in their tenancy. See the following topics:

• Creating an Artifact for Image Listing
• Editing an Artifact

How do I receive an OPN membership number?

You receive an OPN membership number when you join the Oracle PartnerNetwork as a member. See Joining Oracle Partner Network.

If you have already joined Oracle PartnerNetwork as a member and you don't remember your OPN membership number, you can submit a ticket to the Partner Assistance Team at https://partnerhelp.oracle.com/app/ask/tool/opn.

How much does it cost to join OPN?

To publish apps to Oracle Cloud Marketplace, you must join the Oracle Partner Network as a member.

Although you pay $500 (USD) for an OPN membership, you don’t pay any fees or commission to publish apps to the marketplace.

Are there annual fees for being part of OPN?

Yes. There is an annual fee of $500 to continue being part of Oracle Partner Network.

If I upgrade my membership to modernized OPN, do I need to perform additional tasks for existing instances and published applications?

Your existing instances and applications that you have published to the Oracle Cloud Marketplace are not impacted as long as you continue to remain an active member of the OPN.

How can I get my company's OPN Member logo or badge?

See https://partnerhelp.oracle.com/app/answers/answer_view/a_id/1013415.

How can I obtain my company's earned Expertise logo and/or certificate?

See https://partnerhelp.oracle.com/app/answers/answer_view/a_id/1013415.

How can I register for the Cloud Platform Ready program?

The Cloud Platform Ready (CPR) program has been deprecated. It has been replaced by the Powered by Oracle Cloud and the Integrated with Oracle Cloud Expertise programs. Product-specific versions of these programs are also available. For information about the Powered by Oracle Cloud program, see https://www.oracle.com/partnernetwork/expertise/build/powered-by-oracle-cloud. For information about the Integrated with Oracle Cloud Expertise program, see https://www.oracle.com/partnernetwork/expertise/build/integrated-with-oracle-cloud.

A partner enrolling in the Modernized OPN can publish a full listing in Oracle Cloud Marketplace, and then enroll in the Build Track and earn one or more Expertise.

How are paid listings in Oracle Cloud Marketplace priced?

Oracle Cloud Marketplace offers partners the following pricing models for their paid listings:

• OCPU per hour: This is the hourly price multiplied by the number of OCPUs used for your offering per hour.
• Instance per hour: This is a fixed price for each instance per hour.

What currencies are supported for sales and billing in Oracle Cloud Marketplace?

At the choice of Partner, it is available in the enabled currencies on the Oracle Cloud Marketplace. For list of enabled currencies, see Adding International Markets and Currencies to Paid Listings.

Can I create a private offer for my customers, that has a price different than the publicly available price for my Oracle Cloud Marketplace products?

This option is currently not available.

How much do partners get paid for paid listings in Oracle Cloud Marketplace?

The disbursement amount is 97% of the gross sales to a paying Oracle customer. For more details, see the Publishing Agreement at https://go.oracle.com/LP=83217. You had signed this agreement to become a paid listing customer with Oracle Cloud Marketplace.

Can I install and use an application from Oracle Cloud Marketplace for free?

Oracle Cloud Marketplace offers three types of listings: free, paid hourly, or requires the user to use an existing license. There are no charges associated with using a free listing. You have to pay for using paid listings from Oracle Cloud Marketplace. If you have a license to install any paid listing that is available on Oracle Cloud Marketplace, then you can install that application.

Does Oracle offer a discount program for its high-volume partners?

This option is currently not available.

How are leads shared with partners?

You can view information about all the leads that are generated on Oracle Marketplace Partner Portal. See Managing Leads.

Will I receive an email when a lead is generated?

You'll get a lead whenever someone expresses interest in your app or service that you have published to Oracle Cloud Marketplace. When a lead is generated in Oracle Cloud Marketplace, you won't receive an email. You have to view the list of leads generated in Oracle Cloud Marketplace Partner Portal. See Viewing Leads.

What kind of reports does Oracle provide its partners?

Reports provide valuable data about customer interest in your apps and services. From pie charts to line graphs to tabular data, reports give you insight into website visitors, their activities, leads generated, and lead status. See Types of Reports in Oracle Cloud Marketplace.

How do customers pay for Oracle Cloud Marketplace listings?

To use free listings, no payment is required for the use of this listing.

BYOL listings require the customer to have a service contract for use that is executed between the customer and listing partner or publisher.

To pay for the paid listings, Oracle customers use Universal Credit Model (UCM) credits in your pay-as-you-go or prepaid commit subscription. Customers pay for Oracle Cloud Infrastructure resource usage to run the listing with UCM credits. For details about UCM and other customer billing models, see Billing Models Offered in the Infrastructure and Platform Services (IaaS/PaaS) Billing Guide.

Can all Oracle customers use all Oracle Cloud marketplace listings?

Only Oracle customers utilizing UCM can buy all listing types including paid marketplace listings or images. Paid listings have additional restrictions based on customer location. Location restrictions are defined in Territory and Export Compliance Policy.

Are there any other financial limits to customers purchasing marketplace listings?

Yes. Customers, with prepaid UCM (monthly or annual) are limited to 15% of their commitment for paid listings. Free, BYOL and paid listing usage by UCM pay-as-you-go customers may have limits as defined by your service contract or agreement with Oracle or third-party partner, but Marketplace does not enforce any limits.

Why would a partner want to create a software listing in Oracle Cloud’s marketplace?

Over 430,000 customers worldwide using Oracle database and business applications. Oracle actively works to move these customers to Oracle Cloud. Oracle customers move to Oracle Cloud because it is faster, more cost effective, and suits the business requirements of enterprise customers.

How will Oracle promote my products to its sales force and partners?

Oracle partners are responsible for promoting their Oracle Cloud Marketplace listings. Oracle makes several activities and events available to the partners such as: field sales, blogs, videos, and social media. Oracle also organizes sessions, including webinars, to enable partners.

Does Oracle have Market Development Funds (MDF) available for marketplace partners?

This option is currently not available.

Are there expansion plans for 2020?

Yes. Plans include expansion of paid Oracle Cloud Marketplace listings into Brazil, Canada, and United Kingdom regions.

What must I do when the stack I created in Oracle Resource Manager (ORM) is not listed in Partner Portal?

The Stack Validation Automation feature in Partner Portal displays the list of valid stacks from the tenancy and compartment selected. Ensure that your stacks are valid.

What are valid stacks?

The stacks created in ORM and have the latest successful Apply Job and successful Destroy Job are treated as Valid Stacks in Marketplace Partner Portal.

Why are my artifacts not available immediately?

Partner Portal runs basic validations on the Stack zip which is downloaded from ORM. On an average, this validation takes a few minutes to run.

Why has Partner Portal rejected my stack although the stack is valid in ORM?

Marketplace stacks are created by following the guidelines of Marketplace Stacks. ORM currently does not check Marketplace-specific requirements. These stacks are checked at Partner Portal when Artifacts are created.