Oracle Cloud Infrastructure Documentation

Attaching a File to a Technical Support Request

Attach a file to a technical support request in Support Management.

This task can be performed in the Console only, for technical support requests only.

Note

Attached files can be deleted using My Oracle Support only.
  1. Open the Help menu (Help menu) or click the Support button (Support button), and click Visit the Support Center.
    The Support Center page opens, listing technical support requests (Technical).
  2. Click the name of the technical support request that you want.
    The details page for the support request opens.
  3. Under Ticket Activity, click Attachments.
  4. Click Upload File.
  5. In the Upload File dialog box, drag a file or browse for a file to upload.
    Files can't exceed 100 MB and can't be executable.
  6. Click Upload.