Oracle Cloud Infrastructure Documentation

Attaching a File to a Technical Support Request

Attach a file to a technical support request in Support Management.

This task can be performed in the Console only, for technical support requests only.

Note

Attached files can be deleted using My Oracle Cloud Support only.

Before You Begin

To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

Steps

  1. Open the Help menu (Help menu) or click the Support button (Support button), and click Visit the Support Center.

    The Support Center page opens, listing technical support requests (Technical).

    Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

    A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

    To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

  2. Click the name of the technical support request that you want.
  3. Under Ticket Activity, click Attachments.
  4. Click Upload File.
  5. In the Upload File dialog box, drag a file or browse for a file to upload.
    Files can't exceed 100 MB and can't be executable.
  6. Click Upload.