Reopening a Billing Support Request

• Console
• CLI
• API

• 1. Open the Help menu () or click the Support button (), and click Visit the Support Center.
     The Support Center page opens, listing technical support requests (Technical).
  2. Under Support Requests, click Billing.
     You can also click View All Support Requests and then click Billing Support Requests.
  3. Click the name of the closed billing support request that you want to reopen.
     The details page for the support request opens.
  4. Click Reopen Ticket.
  5. In the Reopen Ticket dialog box, enter a reason for reopening the request, then click Reopen Ticket.

• Use the oci support incident update command and required parameters to reopen a billing support request:

  oci support incident update --activity-type REOPEN --comments <text> --incident-key <support-request-id> --type activity [OPTIONS]

  With line breaks:

  oci support incident update \
  --activity-type REOPEN \
  --comments <text> \
  --incident-key <support-request-id> \
  --type activity \
  [OPTIONS]

  For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

• Run the UpdateIncident operation to reopen a billing support request. Set activityType to REOPEN.