Oracle Cloud Infrastructure Documentation

Reopening a Billing Support Request

Reopen a closed billing support request in Support Management.

Note

You can reopen only closed billing support requests. You can't reopen technical support or limit increase requests after they're closed.

Before You Begin

To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

    1. Open the Help menu (Help menu) or click the Support button (Support button), and click Visit the Support Center.

      The Support Center page opens, listing technical support requests (Technical).

      Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

      A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

      To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

    2. Under Support Requests, click Billing.
      You can also click View All Support Requests and then click Billing Support Requests.
    3. Click the name of the closed billing support request that you want to reopen.
    4. Click Reopen Ticket.
    5. In the Reopen Ticket dialog box, enter a reason for reopening the request, then click Reopen Ticket.

  • Use the oci support incident update command and required parameters to reopen a billing support request:

    oci support incident update --activity-type REOPEN --comments <text> --incident-key <support-request-id> --type activity [OPTIONS]

    With line breaks:

    oci support incident update \
--activity-type REOPEN \
--comments <text> \
--incident-key <support-request-id> \
--type activity \
[OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the UpdateIncident operation to reopen a billing support request. Set activityType to REOPEN.