Using the Change Management Reports

View reports of change requests across all services and environments for all your services.

See the following sections:

• Analyzing Change Request Count

• Viewing Change Request Details

• Analyzing Change Request Trends

• Filtering Records

• Searching for Records

• Viewing Data for a Group of Services

The Changes menu provides information about the count of change requests associated with your services and environments, and the trends in the number of such change requests.

By default, information on the Changes Dashboard view is displayed as of the current day, information on the Changes List view is displayed for the current month, while information on the Changes Chart view is displayed for three months prior to the current month. For information on how to display all open change requests, as well as change requests in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

You can click the widgets and charts on the Changes Dashboard and Chart views to open detailed table views. Then use the table views to:

• open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.

  Note
  
  

  This option is available only for the widget table view.

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

Use the various filters included with Oracle Pulse to easily identify the change requests of interest, as explained in Filtering Records, or search for specific change requests, as explained in Searching for Records.

The Changes menu provides information about all the change requests created for your organization's production and non-production environments. Click the icons in the upper left corner to access the tabs in the Changes menu:

• Click List View to access the Changes List view.

• Click Chart View to access the Changes Chart view.