Connecting to Your Desktop
Always open your desktop from the Secure Desktops interface.
Note
By default, the desktop opens using the web client. To use the installed client, adjust the settings on the Preferences page.
Always open your desktop from the Secure Desktops interface.
By default, the desktop opens using the web client. To use the installed client, adjust the settings on the Preferences page.
An Opening desktop pop-up window opens. This window is informational only and does not affect the request to launch the desktop. Click Dismiss to close this window. Otherwise, it closes automatically once the desktop launches. If a timeout or error is encountered, a help window opens.
If connecting for the first time:
Available - new desktop
. Opening it will change the status to Available - opening
and then Available
(see Desktop Status).Can't open your desktop? See Unable to Open Desktop.