My Oracle Cloud Support migration

The Support Center in the Oracle Cloud Console has been migrated to use the same backend as the newly launched My Oracle Cloud Support (formerly known as My Oracle Support).

• Existing support requests have been migrated. New "4-" identifiers are listed alongside the old "3-" identifiers.
• Access to support requests is now controlled by user group instead of CSI. When creating a technical support request, select a user group to associate it with. To update a support request, your user account must have edit privileges within the user group that's specified for the support request.
• Existing user accounts have been added to these user groups.